Frequently Asked Questions
Why are your Curated Experiences kept a secret?
Because we believe anticipation is part of the experience, and the discovery is what makes it unforgettable.
Beautiful décor creates the setting, but it's the unexpected moments, thoughtful discoveries, and genuine connection that transform a celebration into a lasting memory. By keeping each Curated Experience a surprise, we invite you to arrive with curiosity, embrace the moment, and experience the joy of discovering something unforgettable together.
Because the moments you'll remember most are often the ones you never saw coming.
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We recommend reserving your experience as early as possible, especially during weekends, holidays, and proposal season. Last-minute bookings may be available depending on our schedule, so don't hesitate to reach out.
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Simply submit an inquiry through our website or contact us by phone, text, or email. Once we confirm availability for your preferred date and receive the required reservation payment, your date will be officially secured.
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We will begin planning every detail of your celebration. From selecting the perfect location to coordinating colors, enhancements, and personalized touches, we'll guide you every step of the way.
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Absolutely. Every celebration is designed around your vision. Whether you'd like a different color palette, custom signage, upgraded florals, or additional enhancements, we'll work with you to create an experience that's uniquely yours.
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Yes! Whether you already have a location in mind or need recommendations, we're happy to help you find the perfect setting based on your celebration, privacy preferences, and overall vision.
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Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.
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Yes. We proudly serve Miami-Dade, Broward, Monroe County, and surrounding South Florida communities.
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Most beach experiences take place in public areas, so complete privacy cannot be guaranteed. However, we carefully recommend locations and times that typically provide a more intimate atmosphere.
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Yes. Your entire experience will be fully prepared before your scheduled arrival, allowing you to simply arrive and enjoy the moment.
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Yes. A member of our team will be nearby to ensure everything runs smoothly and to assist if needed while still giving you the privacy to enjoy your celebration.
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We'll provide detailed instructions before your event, including an exact meeting location or GPS pin when appropriate.
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Just yourself—and if it's a proposal, don't forget the ring! We'll take care of the rest.
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Our Curated Experiences are exclusive enhancements designed to make your celebration even more memorable. Each one is intentionally kept a surprise and is thoughtfully paired with your selected collection.
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No—and that's part of the magic. Every experience has been carefully designed to complement its collection, allowing the surprise to unfold naturally throughout your celebration.
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No. We intentionally keep every Curated Experience a secret because we believe the most unforgettable moments are the ones you discover together.
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Yes. Professional photography and videography are available as optional enhancements.
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Absolutely. We offer a variety of enhancements, including marquee letters, neon signs, floral upgrades, charcuterie, desserts, live musicians, additional décor, extra time, and much more.
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Yes. As long as your event hasn't taken place and the enhancement is available, we'll be happy to update your reservation.
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Your safety and experience are our priority. If severe weather affects your celebration, we'll work with you to reschedule based on availability in accordance with our booking policies.
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If you're traveling, we recommend planning your experience early in your trip whenever possible. This provides greater flexibility should weather require a change of plans.
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We understand that unexpected delays happen. Please let us know as soon as possible. While we'll always do our best to accommodate minor delays, your reserved experience may need to end at its originally scheduled time to avoid impacting other reservations.
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Additional time may be available depending on our schedule. Please inquire when booking or contact us before your celebration if you'd like to extend your reservation.
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We accept major credit cards and other approved payment methods such as Zelle.
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Yes. Rescheduling requests are handled according to our Booking & Cancellation Policy and are subject to availability.
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You can review our Booking Information, and Cancellation Policy, on our Our Promise & Booking Information page.
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Absolutely! Many of our collections can be customized for birthdays, family celebrations, and other special occasions.
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Yes, unless otherwise noted for your chosen experience or location. We'll gladly discuss the best options during the planning process.
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Yes! If you have a unique vision or special request, we'd love to hear about it. We'll work with you to design a celebration tailored specifically to your occasion.